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Administrative Office Specialist - Client Relations - Certificate

24 Credits
CERT3294/CERT2257
Degree Description

This program is designed to prepare learners for employment as a client relations specialist. Because client relations specialists answer questions from external and internal customers about the organization, they need to develop strong interpersonal and communication skills. Client relations specialists may be asked to perform general office responsibilities as well as client relations tasks.


Offered on the Faribault and North Mankato Campuses
The course requirements listed below are specific to the 2017-2018 school year. If you need to view the program from previous years view our Catalog Archive.

Note: Keyboarding Prerequisite Requirement

Students must either currently have or attain the skills in OTEC1001 Computer Software for College and OTEC1790 Keyboarding for College before entry in the Office Administration and Technology programs.

Required Technical Courses (7 Courses)

Complete all of the following courses:
MKT 1830 Customer Service (3 Credits)
OTEC1820 Business English (3 Credits)
OTEC1822 Microsoft Excel (4 Credits)
OTEC1860 Microsoft Word (4 Credits)
OTEC2800 Office Keyboarding (3 Credits)
OTEC2814 Office Procedures (4 Credits)
OTEC2820 Business Communications (3 Credits)
PLEASE NOTE: All program plans are preliminary and curriculum may change without notice. Your catalog of record may have different requirements.